Shipping & Delivery Information

How can I check if The Indian Designer House delivers to my PIN Code?

You can find out tap on “Check Delivery at your pin code options” and enter your area PIN code in the respective field to get the required information delivery time and availability

The PIN codes serviced by us are frequently updated.

How long does it take for the courier to deliver products?

It depends on where the seller is shipping from and what is the buyer's location. Usually, interstate deliveries take anywhere between 7-10 days while within the state can happen within a week. 

What if my package is opened/tampered with?

If you feel that your package was opened/tampered with, please don't accept delivery. Please cancel the order in My Orders. We will confirm your cancellation request

Can I club my orders from different sellers to be delivered together?

Sellers could be located in different locations. We want your items to reach you at the earliest, so we ship them separately.

How are orders placed The Indian Designer House on delivered to me?

We deliver your order through reputed partnered courier providers.

You will be provided with a tracking number so that you can know when your order is packed, dispatched and will be delivered to you.

We have insurance policies for your orders so  that if there any theft or damage cases you don’t have to face any trouble. 

How are items packed?

Our seller’s follows proper packaging standards provided by http://www.theindiandesignerhouse.com.

They generally use waterproof plastic wrap for packaging orders and for sensitive items like electronics they use bubble wrap along with other standard packaging materials

How can i track delivery of my order?

You can track delivery of your order anytime in the “Track order” option present in the top of the page.

Enter your tracking ID that is already provided to you while your order was placed and you can track delivery of your order.

What happens if delivery was attempted and I was unavailable?

Along with us, the courier representative & our courier call center will also try to contact you and if you are unable to receive the call.

Our delivery partner attempt 3 times delivery than after 3-4 days the order will be automatically returned.

If you want the product after the order is returned than contact us and we will try to get the order back to you.

The order status is delivered but I have not received it. What should I do?

Ask your family members, friends or neighbors whether they have received your package. If not than contact us and we will try to get the order back to you.

What happens to undelivered orders?

We will attempt for delivery 3 times. If not delivered than the order will be returned.

If you have already paid for the order using online payment options than your payment will refunded to you within few days

.The refunded amount of these returned items shall be added to your IDH WALLET Credit.

You can withdrawn amount or can be used to purchase products at The Indian designer house App or Website. It cannot be used to purchase or pay for anything on other e commerce websites/apps.

Can I cancel my replacement request?

It will be great if you change your mind and decide not to replace your order. You can do it anytime before any courier representative pickups the package from you.

If you think of getting the order back after the courier representative already took the package from you than contact us and we will try to get the order back to you.